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THRUSTHUB SHOP ONE LIMITED PRIVACY POLICY

At ThrustHub Shop One limited, we are committed to protecting the privacy and security of our customers, partners, and employees. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our platform or services.

Information We Collect

We collect various types of information to provide and improve our services:

  • Personal details such as name, address, phone number, email, and government-issued identification.
  • Payment information, including card details (securely processed by trusted payment gateways).
  • Transaction history, delivery records, and installment payment activities.
  • Device and browsing information collected via cookies and similar technologies to enhance user experience.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including installment payments and logistics coordination.
  • To communicate important updates regarding your purchases, payments, or delivery status.
  • To improve our services, user experience, and support activities.
  • To comply with legal and regulatory requirements.
  • To prevent fraud, manage risk, and protect the security of our platform.

Information Sharing

At ThrustHub Shop One limited, we respect the confidentiality of your personal data and take your privacy seriously. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, in the legitimate course of our business operations, there are circumstances where we may share your data responsibly, and always with your trust and security as our priority.

1. Service Providers and Operational Partners

We share your personal information with trusted third-party service providers who perform critical business functions on our behalf. These include, but are not limited to:

  • Payment processors, financial institutions, and fraud prevention services to facilitate and secure transactions.
  • Logistics and delivery partners to ensure accurate and timely order fulfillment.
  • IT service providers who support our platform infrastructure and security.
  • Customer service platforms for effective communication and resolution of customer inquiries.

These partners are strictly bound by contractual obligations to safeguard your data and use it solely for the purposes instructed by ThrustHub Shop One limited.

2. Legal Compliance and Protection of Rights

We may disclose your personal information when required by law or when we believe that such disclosure is necessary to:

  • Comply with a legal obligation, regulatory requirement, or valid legal process (e.g., court order, government request).
  • Enforce our contractual agreements and terms of service.
  • Protect the rights, property, and safety of ThrustHub Shop One limited, our users, employees, or the public.
  • Assist in the detection, investigation, and prevention of fraudulent activities or security issues.

3. Business Transfers and Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be disclosed to the acquiring entity or new business partners as part of the transaction. Any such transfer will be carried out in compliance with applicable data protection laws and with appropriate safeguards in place to maintain the confidentiality and integrity of your data.

4. With Your Consent

In some situations, we may share your information with third parties for marketing or promotional purposes, but only if you have given us explicit consent to do so. You have the right to withdraw your consent at any time by updating your preferences or contacting us directly.

5. Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not directly identify you, with third parties for purposes such as market research, data analytics, or improving our services. Such information cannot be traced back to you personally.

We remain committed to ensuring that any sharing of your data is done with the utmost care, respecting your rights and in compliance with all applicable data protection regulations.

Data Security

At ThrustHub Shop One limited, the security of your personal information is a top priority. We have implemented a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

Our security measures include but are not limited to:

  • Secure Socket Layer (SSL) encryption for data transmission between your device and our servers.
  • Secure payment gateways to process financial information, ensuring that sensitive card details are not stored on our systems.
  • Advanced firewalls and intrusion detection systems to protect against cyber threats.
  • Restricted access controls: Only authorized employees and service providers with legitimate business needs have access to personal data.
  • Regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
  • Continuous monitoring of our systems to detect and respond to suspicious activities promptly.
  • Data minimization practices, ensuring we collect and retain only the necessary personal data required for legitimate business purposes.

Despite our diligent efforts, no system is entirely immune to risks. We encourage our users to play an active role in protecting their personal information by:

  • Using strong and unique passwords for their accounts.
  • Keeping login credentials confidential and avoiding public sharing.
  • Promptly reporting any suspected unauthorized activity or security incidents involving their accounts.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable data protection laws and regulations.

Your Rights

ThrustHub Shop One limited is committed to ensuring you have full control over your personal information. In accordance with applicable data protection laws, you are entitled to exercise the following rights regarding the personal data we hold about you:

1. Right to Access

You have the right to request access to your personal data held by ThrustHub Shop One limited, along with details about how we process it.

2. Right to Rectification

If you believe that any information we hold about you is incorrect, incomplete, or outdated, you can request that we correct or update it promptly.

3. Right to Erasure ("Right to be Forgotten")

You can request that we delete your personal data, provided there is no legal or contractual obligation that requires us to retain it.

4. Right to Restrict Processing

You have the right to limit the way we process your data, particularly in situations where the accuracy of the data is contested, or where processing is unlawful but you oppose deletion.

5. Right to Data Portability

Where applicable, you can request to receive your data in a structured, commonly used, and machine-readable format, or ask us to transfer it directly to another service provider.

6. Right to Object to Processing

You may object to the processing of your data for direct marketing purposes or where our legal basis for processing is our legitimate interest.

7. Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

8. Right to Lodge a Complaint

If you are not satisfied with our data protection practices, you have the right to lodge a complaint with the appropriate data protection authority in Nigeria or your local jurisdiction.

Exercising Your Rights:

To exercise any of these rights, please contact our Data Protection Office using the details below. We may need to verify your identity before processing your request to ensure the security of your personal data.

Cookies and Tracking Technologies

To enhance your experience on ThrustHub Shop One limited, we use cookies and similar tracking technologies. These technologies help us understand how you interact with our services, improve our platform, and deliver relevant content and advertisements.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies enable us to remember your preferences, recognize you upon return visits, and deliver personalized services tailored to your needs.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the basic functionality of our platform. Without them, you may not be able to access core services such as account login, shopping cart usage, or secure checkout processes.
  • Performance and Analytics Cookies: These cookies help us understand how you use our platform, including which pages you visit most frequently and if you encounter errors. This information is used to improve the user experience and optimize platform performance.
  • Functionality Cookies: These remember your preferences and choices, such as your preferred language or region, so we can provide a more personalized experience.
  • Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and measure the effectiveness of our marketing campaigns. They may also limit the number of times you see an ad and help us understand your interactions with ads.
  • Third-Party Cookies: Some cookies are placed by trusted third-party service providers, such as payment processors, analytics services, and advertising networks. We ensure these providers comply with data protection standards.

Other Tracking Technologies:

In addition to cookies, we may also use web beacons, pixel tags, and similar technologies to collect information about your usage patterns. These tools work alongside cookies to help us monitor site traffic, track email campaign performance, and deliver tailored advertisements.

Your Choices and Control:

You have the right to control the use of cookies on our platform. Most web browsers allow you to:

  • Accept or decline cookies automatically or manually.
  • Set preferences for certain websites.
  • Delete existing cookies at any time.

Please note: Disabling or refusing cookies may impact your user experience and limit the availability of certain features on our platform, such as shopping cart functionality or personalized recommendations.

To manage your cookie preferences, refer to your browser's help section or settings page.

Third-Party Advertising and Analytics:

We work with selected third-party partners to improve our services and deliver targeted advertising. These partners may use cookies and similar technologies to collect information about your online activity over time and across different websites.

We do not control third-party cookies, and we recommend reviewing their privacy policies for information about their data practices.

Updates to Our Cookie Policy:

As technology and regulatory requirements evolve, we may update our use of cookies and tracking technologies. Significant changes will be communicated via updates to this policy or through notifications on our platform.

Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated through our platform or direct notifications.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us at:

Email: info@thrusthub.shop
Phone: +2348078633193
Address: plot 345 Odunsanmi street(Suite 8 God's Legacy Plaza), off Wemco road Ogba, Lagos State. Nigeria.

By using our services, you agree to the terms of this Privacy Policy.

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